Fleet Business Centre

Fleet Business Centre

Fleet Business Center or FBC was established for the purpose of corporate clients in a B2B (Business to Business) manner.

It handles marketing activities involving clients in public and private sectors, institutions and small enterprises with any degree of requirement from one single car to one fleet of cars.

At FBC, our team of staff is ready to provide you with excellent pre-sale and after-sale services to ensure that our privileged Ford Fleet customers get the most out their Ford vehicles at all times.

What does FBC offer?

1. FBC provides detailed information about all Ford models, purchasing terms and conditions, after-sales service and financial service.

2. FBC coordinates with all relevant organizations to ensure that our valued Ford customers are superbly cared for, both before and after sale.

3. FBC provides helpful assistance to customers to ensure that their utmost satisfaction is achieved.

4. FBC collects customer suggestions and complaints for further improvement. For other services apart from the above or for emergency assistance, please contact our Ford Hotline Tel. 021-275-88333, from 8.30-17.30 hours, Monday to Friday.

What is FBC program ?

Fleet Business Center has 2 main programs that run throughout the year. The program consists of an Acquisition program and a Retention program. The objective of the Acquisition program is to introduce Ford Motor Indonesia in general, and Fleet Business Center particularly, and to get as many new customers as possible. This program includes the sponsorship activities such as Golf Tournament, Organization gathering such IABC and AmCham.

As for the Retention Program, the objective is to increase customer loyalty towards Ford Motor Indonesia. With this program FBC try to maintain the customer satisfaction yet to establish customer existence in Ford Motor Indonesia through the services and privileges given towards them. This program includes Fleet Business Loyalty Program, release InFord newsletter, update information through FBC Intro, Provide training to our customers, Fleet gathering, etc.

For your service the Ford Business Center provides a Hotline number at +62 21 27588333-337 from 08.00 AM to 05.00 PM. Or you can contact us by email at fbcindo@ford.com from Monday to Friday.